Anything you're wondering about how I work — likely answered here.
If not, just reach out. I'm always happy to help
Easy — fill out my Request Your Clean form with a few details about your home and the support you're looking for - I'll review what you've shared and prepare your service proposal, then i'll be in touch to book a suitable time for your Welcome Visit.
Before any services begin, we'll meet at your home for a relaxed walkthrough. It's a chance for us to get to know each other, and make sure I understand exactly how you'd like your home cared for.
I'll answer any questions, assess your home, and prepare your Tailored Service Proposal, including your service plan. I'll leave everything with you to review in your own time, so there's never any pressure to decide on the spot.
If you choose to go ahead, I'll send your Service Agreement for signing and we'll lock in your regular cleaning day.
The Initial Clean is your foundation visit — it brings your home up to the Clean Moments standard so every visit after just maintains it. No playing catch-up, no fortnightly tornado-chasing.
It's priced separately from ongoing service and only happens once. Once that baseline is set, your ongoing service simply holds the line.
ESSENTIAL MOMENTS
A reliable general clean that gives you your time back.
Life is busy enough without spending your weeknights or weekends cleaning. Essential Moments takes care of the everyday cleaning your home needs — from the kitchen and bathroom to floors and the surfaces that need regular attention.
Delivered with care and consistency, so your home stays clean and maintained without cleaning becoming another job on your list.
COMPLETE MOMENTS
A premium maintenance service for a more detailed level of care.
After a full day at work, a busy day with the kids, or simply a season where life is asking more of you, the last thing you need is a list of cleaning jobs waiting at home.
Complete Moments takes your regular clean further — with more detailed attention to the home as a whole, from everyday cleaning through to presentation, build-up and the finer details that make a space feel beautifully cared for.
It's for those times when you don't just want the cleaning done — you want the jobs you never seem to get around to quietly disapper from your list.
You’re booking the result, not my stopwatch.
Your service fee is a flat fee for the agreed ongoing service and scope established for your home. It isn't an hourly rate, and it isn't recalculated after each visit based on what was or wasn't accessible or completed on the day.
Your service is designed to flex with real life. Some visits may look slightly different depending on what your home needs, while still delivering the agreed level of care.
Access matters. Areas included in your service need to be accessible when I arrive. If part of the agreed scope isn't accessible — for example, a room is occupied, a door is closed, or you've asked me to leave an area alone — I simply won't service that area on that visit. The service fee remains unchanged.
This isn't a reduction in the service you've purchased; it's a temporary access issue on the day of service. Your ongoing fee isn't a collection of individual room or task prices. It's the agreed flat fee for the service and scope established for your home.
If you choose to add an area or service to your ongoing scope, we'll review the scope and adjust your fee accordingly. Once-off extras can also be added to an individual visit at the agreed additional fee.
Not necessarily — and that’s exactly why I don't price by the hour.
Every home is different. Size, layout, flooring, condition, build-up, household lifestyle and the level of care you've chosen all affect what your service requires.
So while another cleaner may have completed a similar-looking home in 3 hours, that doesn't mean your home will take 3 hours — or that the same standard was delivered.
You’re not paying me to be finished in a certain number of hours. You’re paying for the agreed service and the result it delivers.
I don't rush your clean to make the numbers work. I work to the agreed scope and standard.
Your service fee is for the outcome — not my stopwatch.
And yes, I absolutely know how long 3 hours is. I just don't build your service around a countdown timer. 😉
Invoices are issued at the start of each scheduled service through HNRY (my secure invoicing platform) and are due by 6:00pm on the day of service.
Absolutely — life happens. Just let me know.
For privacy and safety, closed doors stay closed. I don't enter a closed room, whether someone is sleeping, working, getting changed or simply wants some privacy.
If a room within your agreed scope isn't accessible when I arrive, I won't enter it or service it on that visit. I'll continue with the remainder of your agreed service instead.
Because your service is a flat-fee ongoing service, a temporarily inaccessible room does not create a credit, discount or reduction to your service fee.
Want to add a room just this once? Let me know and it can be added as a once-off service, where appropriate.
Want to permanently add or remove an area? We'll review your scope and adjust your ongoing service accordingly.
Your service can flex. Your flat fee isn't recalculated room-by-room after every visit.
Yes — your service is designed to flex with you.
Any change to your service scope is reflected in your tailored flat fee, agreed upfront before it kicks in.
Yes — all professional equipment and low-tox products are supplied as standard. No spray mops, no TikTok cleaning concoctions and hope.
For insurance and quality reasons, I'm unable to use client-supplied products.
Absolutely. The products I use are low-tox by default, but if anyone in your home has sensitivities, asthma, or allergies, I'll happily use fragrance-free or extra-low-tox alternatives.
Share the details with me at your Welcome Visit (or in the Request Your Clean form) and I'll plan around it.
A few things are outside the scope of my regular housekeeping and cleaning services:
End-of-lease / bond cleans are generally outside my regular scope, although I may occasionally take on smaller jobs for existing clients on a case-by-case basis, depending on the property and what’s involved.
Yes to both. Clean Moments Housekeeping is a registered business with current Public Liability insurance, and I have a current police check on file. Both available for your reference at any time.
Not at all. Most clients arrange a key, lockbox, or door code so I can come and go while they're at work or busy with life. We'll talk through what works for you at your Welcome Visit.
If you'd rather be home for the first few cleans while we build rhythm, that's also completely fine.
Tell me. If something doesn’t sit right after your clean, I want to know.
Please get in touch within 24 hours and I’ll review the concern with you and work out the best way to address it.
Where a return visit is needed, I’ll arrange this as soon as reasonably possible, subject to availability — this may be at your next scheduled service or sooner if I have an earlier opening.
My goal is simple: if something has been missed or hasn’t landed the way it should, I want the opportunity to make it right.
Absolutely. Your pets are family. If you've left instructions for them — water topped up, let outside, anything else they need — I'm happy to help where I can.
Dogs, cats, even the birds who want a chat.
Yes, please - where you can. Keeping benches, floors and other surfaces reasonably clear allows me to focus on delivering the best possible clean.
If you've added The Home Reset, I'll take care of the everyday tidy-up as part of your selected scope.
The Home Reset is designed to make you home feel more manageable - it's nt a decluttering or organising service. I won't be sorting through belongings, deciding what stays or goes, or organising cupboards, wardrobes or storage.
If you'd like me to clean while you're not home, yes — most clients arrange a key, lockbox, or door code. We'll work out the right setup together at your Welcome Visit, including how it's stored and returned if our service ever ends.
Ongoing services are typically fortnightly (recommended for most homes), with monthly available depending on availability. Longer gaps between visits usually need extra attention to maintain the same standard.
Life happens — I completely understand.
As a solo business with a regular client schedule, missed cleans are usually skipped rather than rescheduled. Your next service will take place on your next scheduled cleaning day.
I'll let you know as early as possible and we'll reschedule for the earliest available slot. As a solo business, I won't send a replacement cleaner you don't know.
Same person at your door, every visit. That's the promise.
If your question isn't here, I'd love to hear it. Head to my Get In Touch page and send me a message — I'll come back to you as soon as I can.
If you're ready to start, head straight to Request Your Clean and I'll be in touch within 48 hours with your tailored proposal.
Or reach me directly · 0432 803 664 · cleanmomentshousekeeping@gmail.com
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