Anything you're wondering about how I work — likely answered here.
If not, just reach out. I'm always happy to help
Easy — fill out my Request Your Clean form with a few details about your home and the support you're looking for. I'll review what you've shared and be in touch within 48 hours with your tailored proposal, including an estimated fee range.
If everything sits well, the next step is your Welcome Visit.
A proper meet-and-greet at your home before your first clean. We walk through together, talk through specifics, finalise your service plan, and confirm your final fee.
Your Service Agreement is then signed in person, the same visit. No pressure — sign in person, or sleep on it. Your call, your pace. No back-and-forth emails, no chase-up paperwork. Done in one visit.
Every home is treated with the utmost care and respect, and insurance is in place to ensure both your property and my business are protected.
The Initial Clean is your foundation visit — it brings your home up to the Clean Moments standard so every visit after just maintains it. No playing catch-up, no fortnightly tornado-chasing.
It's priced separately from ongoing service and only happens once. Once that baseline is set, your ongoing service simply holds the line.
They're two parallel packages — designed for two different lifestyles, not two different budgets.
Essential Moments — Outsource the upkeep. Keep the standard. For homes that already run on a high standard. The upkeep, handled quietly in the background.
Complete Moments — Outsource the noticing. Come home to done. For seasons your home needs someone noticing on your behalf, with optional Reset elements available for the weeks running at 50%.
Each is a complete service in its own right. Essential isn't the lesser. Complete isn't the luxury. The full breakdown lives on my Services page.
Tailored flat-fee pricing — one transparent number agreed up front. No clock-watching, no surprise invoices. You book the outcome, not the hours.
Your fee reflects everything we've agreed: your base package plus anything you've chosen to include (Reset elements, Blind & Shutter Care, etc.). Add more, your fee adjusts to match. Less, it does the same.
Invoices are issued at the start of each scheduled service through HNRY (my secure invoicing platform) and are due by 6:00pm on the day of service.
Yes — and here's how it actually works.
The focus of any given visit is flexible — extra attention on the kitchen this week, the guest bathroom next, the kids' rooms before the in-laws arrive. That shifting focus is built in.
What stays consistent is that your whole home is still being looked after. Floors still need to be vacuumed and mopped throughout — and if your home has hard floors throughout (tiles, hardwood, vinyl), I'm actually travelling the full distance twice: once to vacuum, again to mop. I'm still moving across however many levels, rooms, and living spaces your home has. The labour scales with the home, not with which rooms you've nominated as "priorities."
That's why pricing isn't a per-room fee. Your fee is shaped by a few things together:
All of it weighed into one tailored flat fee — agreed up front, reflecting the outcome you're booking, not the rooms you're "using."
Your home, looked after as a whole — with the focus shifting where you need it.
Yes — your service is designed to flex with you.
Any change to your service scope is reflected in your tailored flat fee, agreed upfront before it kicks in.
Yes — all professional equipment, hot-water mopping, and low-tox products are supplied as standard. No spray mops, no TikTok cleaning concoctions, no cold-water-and-hope.
For insurance and quality reasons, I'm unable to use client-supplied products.
Absolutely. The products I use are low-tox by default, but if anyone in your home has sensitivities, asthma, or allergies, I'll happily use fragrance-free or extra-low-tox alternatives.
Share the details with me at your Welcome Visit (or in the Request Your Clean form) and I'll plan around it.
A few things I leave to specialists rather than half-handle:
End-of-lease / bond cleans are generally outside my scope, though I occasionally take on smaller end-of-lease jobs for existing ongoing clients — judged case-by-case based on the property and what's involved.
If you mention something specialised in your form, I'll let you know upfront and point you toward the right service.
Yes to both. Clean Moments Housekeeping is a registered business with current Public Liability insurance, and I have a current police check on file. Both available for your reference at any time.
Not at all. Most clients arrange a key, lockbox, or door code so I can come and go while they're at work or busy with life. We'll talk through what works for you at your Welcome Visit.
If you'd rather be home for the first few cleans while we build rhythm, that's also completely fine.
Tell me. And if something doesn't sit right at any visit — I make it right. Always.
Within 24 hours of your clean, flag anything that didn't quite land and I'll return to fix it. No questions, no quibbles.
Absolutely. Your pets are family. If you've left instructions for them — water topped up, let outside, anything else they need — I'm happy to help where I can.
Dogs, cats, even the birds who want a chat.
Depends on your package.
For Essential Moments: keeping surfaces clear helps me focus on the cleaning rather than the tidying.
For Complete Moments (especially if you've included The Reset): the tidying is the service. Leave it.
Either way — no judgement. Leave the mess. That's my job.
If you'd like me to clean while you're not home, yes — most clients arrange a key, lockbox, or door code. We'll work out the right setup together at your Welcome Visit, including how it's stored and returned if our service ever ends.
Ongoing services are typically fortnightly (recommended for most homes), with monthly available for some homes depending on availability and condition. Longer gaps between visits usually need extra attention to maintain the same standard.
Once-off and seasonal cleans (Spring Clean, Home Reset, Oven Deep Clean) are also available — see my Services page.
Life happens. The short version:
Just message or call me as soon as you know — the earlier the better.
I'll let you know as early as possible and we'll reschedule for the earliest available slot. As a solo business, I won't send a replacement cleaner you don't know.
Same person at your door, every visit. That's the promise.
If your question isn't here, I'd love to hear it. Head to my Get In Touch page and send me a message — I'll come back to you as soon as I can.
If you're ready to start, head straight to Request Your Clean and I'll be in touch within 48 hours with your tailored proposal.
Or reach me directly · 0432 803 664 · cleanmomentshousekeeping@gmail.com
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